Terms and Conditions
1. Introduction
1.1. These terms and conditions ("Terms") govern your use of our website ("Website") and your purchases from our e-commerce store ("Store"). By accessing or using our Website and making purchases from our Store, you agree to be bound by these Terms.
1.2. Our Website and Store are operated by Banner King, a company registered in New Zealand under company number [Company Registration Number], with its registered office at [Company Address].
2. Product Information
2.1. We strive to provide accurate and up-to-date information about our products, including descriptions, images, and prices. However, we do not guarantee the accuracy, completeness, or reliability of such information. We reserve the right to modify, update, or discontinue any product without prior notice.
3. Ordering and Payment
3.1. By placing an order through our Store, you warrant that you are legally capable of entering into binding contracts and that the information you provide is accurate and complete.
3.2. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity.
3.3. Payment for orders must be made in New Zealand dollars (NZD) and can be made using the payment methods available on our Website.
3.4. Title to the products will pass to you upon full payment of the purchase price and any applicable shipping fees.
4. Shipping and Delivery
4.1. We will endeavor to deliver the products to you in a timely manner. However, delivery times may vary depending on your location and other factors beyond our control.
4.2. Shipping fees will be calculated and displayed at the checkout. Additional charges, such as customs duties or taxes, may apply depending on the destination country. You are responsible for paying such charges.
5. Returns and Refunds
5.1. We want you to be satisfied with your purchase. If you are not completely satisfied, you may return the product within [number] days of receipt for a refund or exchange, subject to the conditions outlined in our Returns Policy.
5.2. To initiate a return, please contact our customer service team at [contact email/phone number] for further instructions.
6. Intellectual Property
6.1. All content on our Website, including text, images, logos, and trademarks, is the property of Banner King or its licensors and is protected by copyright and other intellectual property laws.
6.2. You may not reproduce, modify, distribute, or publicly display any content from our Website without our prior written consent.
7. Limitation of Liability
7.1. To the fullest extent permitted by law, we exclude all liability for any loss or damage arising out of or in connection with your use of our Website or Store, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
8. Governing Law
8.1. These Terms are governed by the laws of New Zealand, and any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.
9. Amendments
9.1. We reserve the right to modify or amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website and Store constitutes acceptance of the modified Terms.
10. Contact Us
10.1. If you have any questions or concerns about these Terms, please contact us at [contact email/phone number].
Return Policy
Thank you for shopping with Banner King! We want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help. Please review our return policy below:30-Day Return Policy:
- You have 30 days from the date of delivery to return eligible items for a refund or exchange.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Items that cannot be returned include perishable goods, personalized items, and gift cards.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service for your return and retaining the tracking information until your return is processed.
- Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund or exchange.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer.
- If you are exchanging an item, the replacement item will be shipped to you promptly after the return is processed.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect, and we will arrange for a replacement or refund.
- Claims for damaged or defective items must be reported within 7 days of delivery to be eligible for a replacement or refund.
Contact Us:If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at info@bannerking.co.nz.
We’re here to help!
Policy Changes: We reserve the right to update or modify our return policy at any time without prior notice. Any changes to our policy will be reflected on this page. Thank you for shopping with Banner King! We appreciate your business and strive to provide you with the best shopping experience possible.
